Help centre
How can we help?
Step-by-step guides for creating events, sharing galleries and looking after your files.
Getting started
- Getting started with PhotoPostmanCreate your account, verify your email and set up your first event in a few minutes.
- Create your first eventSet up an event gallery before the party, so its QR code is ready for your prints.
- Add your brandingPut your logo, colours and cover image on every gallery and download page.
Galleries & sharing
Galleries & sharing- Sharing, passwords and accessChoose who can open a gallery, what they can download, and how passwords work.
- Deliver the full gallery to the organiserSend your client a private link with everything from their event, separate from the guest gallery.
- QR codes for your printsHow each event's permanent QR code works, and how to print one that scans reliably.
- Use your own domainShow galleries on a domain you own, such as gallery.yourstudio.com. Paid plans only.
Uploads & files
- Upload filesUpload photos, videos and audio in your browser, and what happens after a file arrives.
- Supported file types and processingWhich photo, video and audio formats work, what previews we make, and what happens to your originals.
- Cloud folder connections (coming soon)How Dropbox, Google Drive and OneDrive connections will work, including what's backed up and what isn't.
Sending files
Plans, expiry & your data
- Trial, plans and usageWhat the trial includes, what happens when it ends, and how storage and upload allowances are counted.
- Expiry, archive and recoveryWhat happens when a gallery or transfer expires, and how the 90-day recovery archive works on paid plans.
- Delete files, events or your accountThe difference between hiding, closing and permanently deleting, and how to close your account.
- Guest privacy — a guide for operatorsYour responsibilities towards the people in your photos, and the tools PhotoPostman gives you.
Still need help?
Email us at support@photopostman.com and we'll get back to you.